Quick answers to the things our customers ask most often.
How long does delivery take?
Most orders are delivered within 1–3 business days in our NYC delivery zone. Orders outside the local zone ship via carrier and typically arrive within 3–7 business days.
What is your return policy?
Unopened, full cases can be returned within 14 days of delivery for a refund or credit. If something arrived damaged or incorrect, contact us with your order number and we'll make it right — usually with a replacement on your next route or a refund.
Do you deliver outside New York City?
We run our own delivery routes across the five boroughs and nearby areas. Outside the zone, orders ship via standard ground carrier. Enter your ZIP at checkout or on the delivery section of the homepage to check coverage.
How does case pricing and volume discount work?
Every product lists a case price, and many have bulk tiers — the more cases you buy in a single order, the lower the per-case price. Tier pricing is applied automatically in your cart and shown on the product page.
How can I track my order?
Use the Track Order page with your order number and the email used at checkout. Signed-in customers can also see live status on every order from their account's order history.
Are payments secure?
Yes. Checkout is processed over encrypted connections and we never store full card details on our servers. Business accounts can also request invoicing terms through their account manager.
Can I reorder a previous order?
Yes — sign in, open your order history, and reorder any past order in a couple of clicks. Favorites can also be saved for quick re-adding to your cart.